Who we can help

This service is for any user of the Family Court system who has been let down during the past 5 years by the admin office dealing with the case.

What you need to tell us about:

In order to establish the standard and quality of service you have received, we will need to know the following:

• Type of family proceedings you were involved in, e.g. Children Act, Financial Remedies, Divorce, Trusts of Land and Appointment of Trustees 1996, International Child Abduction


• What treatment you received from the staff at the court offices, and when.


• Dates and times where applications and correspondence was not dealt with at all, was not dealt with in a timely manner, dealt with incorrectly, provided with incorrect information. In other words, Court Office errors, mistakes and delays which had a negative impact on the progress or outcome of your case.

Who we cannot help:

Those who have never been a customer of the Family Courts in England and Wales. Those who have not signed up here for Membership.

What we do not do:

• Review and comment on Court Orders


• Review and comment on past or current case documentation between parties


• Review and comment on decisions made by a judges


• Review and comment on the conduct of judges in court


• Review and comment on the behaviour of Solicitors and Barristers


• Review and comment on Cafcass or Social Services Reports


• We do not provide legal advice.